Delivery Information - PEARL FRAGRANCES

Delivery FAQ

How long does it take to process an order?

We aim to despatch all orders within 1 working day. Orders placed before 3pm during weekdays will be despatched the same working day. Orders placed after 3pm will be despatched the next working day. If you havent recieved your Despatched Email, please get in touch with us ASAP so we can have a look into it. Get in touch by emailing [email protected]

How long will my PF order take to arrive?

Delivery times can take anywhere from 1 to 5 working days depending on the delivery services you selected at checkout. Please refer to your order confirmation email to double check this before getting in touch with us or the delivery.

Who are your main Delivery partners?

At present we mainly use Royal Mail for small and light parcels which can placed in a large padded envelope. for anything over 250g and require a box, we may use EVRI, Yodel, DPD or InPost. If you have any special delivery requirements, please leave a note on your order or email us as soon as possible so we can look to fulfill your special requirements. email us at [email protected]

Do you ship internationally?

Unfurtunately we do not ship internationally at the moment. We will update this page accordingly when we do start to ship internationally.

Overview

Thank you for visiting and shopping at Pearl Fragrances. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1 business days. Orders placed on weekends and public holidays will be despatched the next working day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Partners

Delivery Partner	Terms & Conditions
Royal Mail	https://www.royalmail.com/terms-and-conditions
EVRi	https://www.evri.com/terms-and-conditions
Yodal	https://www.yodel.co.uk/terms-and-conditions
InPost	https://inpost.co.uk/terms-of-service/

Our shipping policy coincides with our Delivery Partners policy. Where a contradiction in policy should arise, our delivery partners policy takes precedence.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Free Delivery	3 – 5 Working Days	Free
Next Day Delivery*	1 – 2 Working Days	£3.95
Free Next Day Delivery*	1 – 2 Working Days	£50 Minimum Order

*Next Day Delivery is subject to order time. Orders made before 3pm will be despatched on the same working day. If order made on weekend, order will be despatched the next working working day. All orders placed after 3pm will be despatched the next working day.

The above shipping table is a guide only. These times may be subject to change during times or Matters beyond our reasonable control.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been despatched. This email will contain your tracking number(s). Depending on the delivery partner we have used, instructions will be provided on how and where you can track your delivery.

Damages

Pearl Fragrances is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not offer delivery outside the United Kingdom.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.